The constraint
Four chairs, three products, and a front desk that re-keyed treatment into billing. Inventory was counted after it had run out. Patient history was incomplete at the chair.
The work
We implemented Clinic & Dental MS as the appointment, chart, and billing record. Inventory was tied to treatment codes. Training ran with the dentists and the front desk, not only with the owner. Cutover was a weekend with a documented rollback.
What is running
The receptionist is no longer the integration layer. Chair-side history is available. Consumables are ordered from usage, not from a guess. The group is adding a fifth chair on the same system.